H-Desk :: SharePoint Services

Microsoft sharepoint services

APPLICATION AND SYSTEMS SUPPORT

AMS H-Desk Pro's support services for Microsoft SharePoint are provided 24/7/365 to meet your SLA requirements. Managing IT services across their lifecycle, AMS applies ITIL principles to provide:

1. Service Design. This is a continuous assessment that aims to establish a set of IT and service processes designed to best fit corporate business objectives. IT and business teams meet to map out business processes and design IT systems to meet them.

2. Service Transition. A function of Quality Assurance, this defines and mitigates change risk through proper management and planning.

3. Service Operation. Service Ops are provided to assure availability of applications by delivering support tasks such as Service Desk, Change Support, ongoing Quality Assurance and Backups among other functions.

4. Help Desk. This is a where critical issues that affect normal operation are triaged for high-priority resolution according to SLA standards. It is a high-workflow environment where SharePoint application engineers work to resolve issues that affect normal business in the shortest time possible.

5. Continuous Service Improvement.  This process looks at established KPIs and their trends as well as problems and bottlenecks and performs ongoing needs analysis that leads to the formulation of optimization proposals.

CERTIFICATIONS

To assure quality and customer success AMS employees are provided ongoing continuing education and maintain the following minimal accreditations.

. Microsoft Certified Technology Specialist: SharePoint Services, Administration
. Microsoft Certified Technology Specialist: SharePoint Server, Configuration
. Microsoft Certified Technology Specialist :Windows SharePoint Services - Application Development
. Microsoft Certified Technology Specialist Office SharePoint Server - Application Development



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