REFERENCE HELPDESK FOR :: DESKTOP SUPPORT

AMS - Desktop support

AMS H-Desk Pro redefines desktop support with cutting-edge services and continual development. Remote sensors update our NOC with the status of both Windows and Linux/Unix desktop systems to continuously monitor system health. This provides insight into potential issues before they become problems and allows AMS support engineers the opportunity to resolve issues discovered before interruptions to business occur. 

Summary of Services and Features

o    AMS Advanced Endpoint Protection (AEP) software
o    Remote sensors to monitor system health and security
o    Local desktop ticket agent (open instant support tickets)
o    Managed security patches and system updates
o    Group policy deployment
o    National on-site services
o    Available dedicated on-site technicians
o    Operating system upgrades
o    Secure Windows desktops (dedicated business purpose)
o    Custom security-hardened browsers 
o    Virtualization
o    Data migration
o    24/7/365 service
o    4-hour SLAs
How to Obtain Support
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