REFERENCE HELPDESK FOR :: Pixelpoint POS

AMS - APPLICATION MANAGEMENT SERVICES

PixelPoint™POS from Par Technologies is a powerful SQL-driven point-of-sale solution for full-service, quick-service, and delivery restaurants. With a full array of built-in features, it can handle anything from drive-thru to table service and single to multi-location restaurants.

AMS H-Desk Pro™ provides subscription-based POS service desk and helpdesk solutions to work as or supplement your internal IT team. Cost-efficient AMS Helpdesk™ Support as a Service, or SaaS, allows you to purchase only the support you need and nothing more. This means not only are you able to utilize 100% of human resources, but you also only pay direct contractor rates.

Staffed by certified POS solution architects with years of experience in programming and deploying POS systems, AMS Helpdesk™ is uniquely positioned to work as your inside IT support team.

A non-exhaustive list of typical POS system support services includes:

o High-priority IT incident support
o Payment system support
o National on-site service
o Peripheral support (printers, scanners, DMBs, kitchen displays, etc.)

Equipment repair (break-fix service) AMS Service Desk services include:

o Data migration and integration
o Building recipes and managing food costs
o Warehouse and inventory management
o Human resource management
o Building and deploying time-saving menus
o Building incredible customer loyalty solutions
o Calculating crucial operating ratios
o Managing employee sales contests
o Measuring employee performance
o Measuring shrink and loss prevention
o Audits and controls
o Managing the impact of inflation over time on profits
o Building custom reports
o Security patch and update management
o Remote monitoring of system health and performance


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