MSP & MSSP Service Offering

AMS H-Desk Pro™ provides managed IT and security services to hospitality, retail, financial and professional practices. Areas of specialization include:

Technical Services  - 24/7 Technical Support ▪ Endpoint Detection & Respone (EDR) ▪ Video Surveillance & Access Control ▪ OS Patch Management ▪ Threat Incident Response ▪ Compliance Monitoring (PCI DSS, HIPPA, SOC 2) ▪ Forensic Security Services ▪ Application Management Support ▪ Data Loss Protection (DLP) 

IT Infrastructure  - Hyperconverged Infrastructure ▪ Edge Computing ▪ Virtualization ▪ Video Surveillance ▪ Access Control ▪ Communications ▪ Data Backup & Recovery ▪ Product Lifecycle Management services with AMS  EverFresh™ PC, Server, Laptop & Infrastructure Replacement  

Software Deployment & Support  -  MS O365 ▪ MS Share Point ▪ Azure Cloud Services ▪ POS Applications

On-Site Services  - National On-site Break-Fix ▪ Deployment ▪ Installation ▪ Technical Staffing 

Third-party contract management is offered for owners, developers and investors in food services and retail property leasing. Passive owners and investors can operate without direct day-to-day involvement while AMS H-Desk Pro™ assumes fiduciary responsibility and oversight of operations. Structured buyouts, bankruptcy protection, and corporate turnaround services are offered through AMS’s F&B Development and Operations Group.

AMS H-Desk Pro™ real estate services offer retail property managers, owners and investment groups the opportunity to achieve rents greater than fair market value (FMV) and increase the overall FMV of their multi-tenant properties. A managed solution specifically for retail property, we work exclusively with lease managers, developers, urban and rural development agencies to create solutions to fill vacancies, increase traffic and drive revenue growth.

out-of-channel IT Support and
What you need to know about it 

Clients often ask what is out-of-channel IT support, and how can it benefit me?  The best way to answer this is by defining what in-channel support is.

Simply stated, in-channel IT support is provided by the vendor who sold and installed your retail POS or other IT system.  So, what is wrong with that? you may ask.  

Nothing per se is wrong with this - except when you begin to understand the shift in the competitive landscape of the market over the last fifteen-plus years. Two things have happened that have fundamentally changed the way retail POS information systems are sold and how you, the customer, pay for them.
One event has seen POS software developers become credit card payment processors. By hosting their own payment gateways to credit card clearing houses (VISA, MC, etc.) they are able to set processing rates and retain a greater share of these as profit. 

The second event that has changed the competitive landscape has seen large merchant processors buyout POS software vendors and, in some cases, their dealers. In doing so they lock in your credit card business while subsidizing the cost of the system. In turn, this has led independent vendors to sell systems on increasingly thin margins. 

To offset this, profit models have also seen a shift from sales of IT systems to support.  In fact, some even give systems away at cost in return for your credit card and support business.  Therefore, you may be paying more than necessary for IT support.

At AMS H-Desk Pro™ revenues from service do not subsidize other operations. Service is our only product and we provide it at competitive rates that OEM vendors can’t compete with for a variety of reasons.  Not selling IT systems therefore becomes a competitive advantage that benefits you, our valued customer.

Why AMS H-Desk Pro™?

Mission Critical Information Systems - When business continuity and uptime of mission critical information systems count you can count on AMS H-Desk Pro™ to deliver. AMS engineered systems deployed to spec are unique in the industry in that uptime is guaranteed to meet or exceed seven 9s of performance and backed with a financial guarantee against business loss.

Corporate Structure - AMS H-Desk Pro™ is structured as a professional IT practice management firm. Similar in form to an LLP, IT professionals work as valued partners assuming an ownership position with the firm.

The benefit of this form of corporation is each channel partner has a vested interest in client outcomes. Your success is tied directly their own and to the channel.

Our philosophy is that owners consistently perform better than employees, and each channel partner within a practice group is held to a different standard by way of this expectation. As a client you should expect more of us, and we stand behind that with a 100% pay-for-success only guarantee.

Trusted Client Advocate - Brand agnostic and value-driven, we work to design and deliver IT solutions that meet your business objectives. As a trusted advocate to pursue a balance between delivering performance and TCO, engineering and design services are available to work with or supplement your current IT staff.

vCTO and vCIO Services - Your Vision, Our Leadership   Utilizing our engineering resources, AMS H-Desk Pro™ can provide vCTO services to lead or assist your firm in delivering special projects, affecting corporate change or restructuring operations, and provide vCIO services to support them once they are online. 

National Deployment Services - Design it once and deploy it nationally. AMS H-Desk Pro™ can distribute applications, implement changes, or deploy infrastructure anywhere within the continental U.S. or Canada. 

A Few of our customers ...

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